Effective Date: 2025-12-14
These Terms & Conditions (“Terms”) govern your access to and use of TCM Pharmacy Express (the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.
The Platform is intended for use only by licensed Traditional Chinese Medicine (TCM) practitioners or other authorized healthcare professionals, as permitted under applicable laws and regulations in Ontario, Canada.
TCM Pharmacy Express is a prescription management and dispensing workflow platform. The Platform does not provide medical advice, diagnosis, or treatment recommendations.
Herbal products are dispensed strictly based on practitioner prescriptions. No therapeutic, medical, or curative claims are made or implied.
All clinical decisions, including prescription content, herb selection, dosage, directions, substitutions, and modifications, remain the sole responsibility of the prescribing practitioner.
Herbal products dispensed through the Platform are provided as concentrated granules where applicable and are associated with valid Natural Product Numbers (NPNs) in accordance with Canadian regulations.
If a prescribed herb is temporarily unavailable, reasonable efforts will be made to source it or replenish inventory. Practitioners may be contacted to confirm substitutions or timing adjustments prior to dispensing.
Next-day delivery within the Greater Toronto Area may be available in most cases but is not guaranteed. Delivery may be delayed due to force majeure or circumstances beyond our reasonable control.
To the maximum extent permitted by law, TCM Pharmacy Express shall not be liable for indirect, incidental, consequential, or special damages arising from use of the Platform.
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.
For questions regarding these Terms, please contact: TCM Pharmacy Express.